dbpk Privacy Policy

Information We Collect

dbpk collects information in several ways to provide you with a safe, compliant gaming experience. We gather data when you register, deposit, play, or interact with our platform.

Registration & Account Data

When you create a dbpk account, we collect your full name, email address, phone number, date of birth, and residential address. We also record your username, password (encrypted), and security questions. This information is required by Bangladesh gaming regulations and helps us verify your identity and prevent fraud.

Payment Information

To process deposits and withdrawals, we collect payment method details. For bKash, Nagad, Rocket, Bank Transfer, and Upay transactions, we store transaction IDs, amounts, dates, and your account holder name. We never store full card numbers or passwords—payment processing is encrypted and handled by secure third-party providers.

Gaming Activity Data

dbpk records your gameplay: games played, bet amounts, wins, losses, session duration, and in-game choices. This data helps us calculate winnings, track bonuses, ensure fair play, and comply with gaming regulations. We also log your IP address and device information for security.

KYC & Verification Documents

Before your first withdrawal, we collect copies of your National ID Card, Passport, or Driving Licence under Know Your Customer (KYC) requirements. These documents are stored securely and are reviewed by our compliance team within 2 hours. We may also request proof of address (utility bill or bank statement) during verification.

Communication Data

When you contact dbpk support via live chat, email, or contact form, we store your messages, support tickets, and our responses. We use this to resolve issues, improve service, and maintain customer service records.

How We Use Your Data

Your information is processed for specific, legitimate purposes. dbpk never sells your data to marketers or third parties for profit.

Core Services

• Creating and managing your account
• Processing deposits, withdrawals, and calculating your balance
• Recording gaming transactions and calculating payouts
• Tracking bonus eligibility and wagering requirements (22x for dbpk welcome bonus)
• Enabling 24/7 live chat support

Compliance & Legal Obligations

• Verifying your age (18+) and identity
• Meeting KYC requirements before withdrawals
• Detecting and preventing fraud, money laundering, and suspicious activity
• Complying with Bangladesh financial regulations
• Responding to legal requests from authorities

Responsible Gaming

We monitor your activity to identify signs of problem gambling. If you reach deposit limits, chase losses, or show concerning patterns, we may restrict your account, offer self-exclusion, or suggest responsible gaming resources. This is for your protection.

Service Improvement

We analyze gameplay trends, user behavior, and performance data to enhance the dbpk platform, fix bugs, optimize game loading, and improve user experience. This analysis is anonymized and aggregated.

Marketing (With Your Consent)

If you opt in, we send promotional emails about new games, bonus offers, and dbpk updates. You can unsubscribe from these emails at any time—your preference is respected immediately.

Data Protection & Security

dbpk employs enterprise-grade security to protect your personal and financial data from unauthorized access, loss, or misuse.

Encryption & Technical Safeguards

• TLS/SSL encryption: All data transmitted between your device and dbpk servers uses 256-bit encryption
• Password hashing: Passwords are hashed with bcrypt or equivalent; we never store plain text
• Secure servers: Data is stored on protected servers with firewalls, intrusion detection, and regular security audits
• Two-factor authentication: Optional 2FA adds an extra login layer

Organizational Practices

• Access to your data is limited to authorized dbpk staff (customer support, compliance, fraud team)
• All employees sign confidentiality agreements
• We conduct annual security reviews and penetration testing
• Sensitive data (KYC documents, payment details) is stored in separate, highly restricted environments

Cookies and Tracking

dbpk uses cookies and similar technologies to enhance functionality and personalize your experience.

What Are Cookies?

Cookies are small text files stored on your device. When you visit dbpk, your browser sends them back to our servers, helping us recognize you, maintain your session, and remember preferences.

Types of Cookies We Use

Managing Cookies

You can control cookies via your browser settings. Most browsers allow you to refuse cookies or alert you when they are sent. Note: blocking certain cookies may affect dbpk functionality (e.g., you may be logged out frequently).

Other Tracking

We use Google Analytics to measure traffic and user journeys. Analytics data is anonymized and does not identify you personally. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

Your Rights

You have rights regarding your personal data. dbpk is committed to respecting these rights in compliance with international standards.

Right to Access

You can request a copy of all data dbpk holds about you. Email [email protected] with "Data Access Request" in the subject. We will provide your information within 10 business days, free of charge.

Right to Correct

If any of your information is inaccurate (name, address, email), you can update it directly in your account settings or contact support. We will correct errors promptly.

Right to Delete

You can request deletion of your account and associated data. Once deleted, your dbpk account is permanently closed, and we begin purging personal information. However, some data may be retained for legal, tax, or fraud prevention purposes (typically 7 years).

Right to Withdraw Consent

You can withdraw consent for marketing emails, analytics tracking, and optional data uses at any time. Unsubscribe links are in every promotional email, or email [email protected].

Right to Complain

If you believe dbpk mishandled your data, you have the right to lodge a complaint with relevant data protection authorities in Bangladesh or your country of residence.

How Long We Keep Your Data

dbpk retains data only as long as necessary for its intended purpose, balanced with legal and regulatory requirements.

Retention Schedule

After Deletion

Once retention periods end, data is securely deleted or anonymized. You cannot be identified from anonymized data. In rare cases (active legal disputes, pending investigations), we may retain data longer with your notification.

Third-Party Sharing

dbpk shares your data only when necessary for service delivery, legal compliance, or your explicit consent. We do not sell data to advertisers or marketers.

Who We Share With

• Payment processors: bKash, Nagad, Rocket, banks, and Upay receive necessary transaction details to process deposits/withdrawals
• Compliance & KYC providers: Third-party verification services confirm your identity; data is deleted after verification
• Game providers: Pragmatic Play, PG Soft, Red Tiger, Playtech, Sexy Gaming, JILI, and Evolution receive anonymized gameplay data for fairness audits and RTP reporting
• Fraud prevention services: Specialized services detect suspicious activity; data is shared in encrypted form
• Legal/authorities: dbpk discloses data to law enforcement if required by Bangladesh law or court order

Data Protection Agreements

All third parties sign Data Processing Agreements (DPAs) committing them to the same privacy and security standards as dbpk. We audit their practices annually.

International Transfers

Some data may be processed by servers outside Bangladesh for backup, analytics, or payment processing. We ensure these transfers comply with international privacy standards and apply safeguards (encryption, contracts, anonymization) to protect your data.

Contact Us

Questions about your privacy or this policy? Contact dbpk's Data Protection Officer and support team using the details below.

We aim to resolve data privacy concerns within 10 business days. If you are not satisfied, you may escalate to Bangladesh's Data Protection Authority or pursue legal remedies available in your jurisdiction.